AOL, Juno and some other internet providers pop up with their own built in web browser window when you connect. Do not use it to connect to the library web page we do not support these browsers and they are known problems. Minimize that window and run Firefox or IE.
Some security software in the past has prevented library uses from logging into our databases and ILL service. These generally have web control components that install into your web browsers. Security suites that have done this in the past are, CA PC security suite and Bitdefender.
To correct this some patrons have had to turn off their firewall to use the library databases while others have reported that they had to change or disable settings called web browser security and or web access control in their security software.
STUDENTS: Contact the help desk at 845-257-3597 or visit them at HUM 103.
FACULTY AND STAFF: Contact computer Services:HAB 50, (845) 257-3130.
If you receive the following error when connecting to a database:
Contact us so we can fix it, be sure to let us know what database you were trying to use.
We support Mozilla FireFox and Microsoft Internet Explorer on our web page. We recommend you have both so you have a choice if you run into something that does not work in one try the other it is sometimes the quickest fix. Most things on our web page will work in other web browsers, but there are some things that definitely do not.
If YOUR configuration (in the box on the right) is different from the recommended software and settings on the left, you may experience difficulty using the Library's electronic resources.
Many popup blockers are smart enough to allow popups from trustworthy sites like our databases. If one is blocked you will get a warning from your web browser and it will allow you to make an exception for that database web site. If that still gives you too much trouble though you will have to turn off you pop up blocker while doing research with the library databases. You can turn it back on when you are done of course.
It is always recommended to get the latest version of the following software to view documents and media content on the web.
Acrobat PDF (Portable Document Format) files are all over the web they used to distribute documents. There are other PDF viewers you can get but you should have the acrobat viewer. Our library reserves are mostly in PDF format.
Almost all web video from YouTube.com to our own library instruction uses the flash player to display. Flash is not just used for video though it is also used for some documents and some entire web sites use nothing but flash pages forms etc. It is absolutely essential to keep your flash player up-to-date.
Microsoft Silverlight is Microsofts answer to Adobe Flash. Because it is backed by Microsoft you can be sure pages at Microsoft will use it and some othe places will adopt it. Don't worry about Adobe Flash though they are the most used moving image display software by far.
Quicktime and The Real Player are video players that have their own popular streaming video formats and you should have both of these if you want to be compatible with media on the web.
RealPlayer has a new browser plugin that allows you to download online video to keep in its own library.
QuickTime is the original Apple computing video format and it also has some special videos that can only be viewed with QuickTime Player