Color Printer instructions here :



The B&W printer web page URLs are as follows:

Power on and off

The power button is right on the front in the lower left side of the main body

  • The button glows green when on
  • When it’s in sleep mode this blinks every 15 seconds
    • When in sleep mode one tap of the button will wake the printer
  • Press and hold for half a second to power on/off


The Touch Screen Printer Panel 

When the screen is dark press the home button location a few times to wake the panel.

Panel with notes

  • Home Button
    • Always takes you back to the main screen
  • Messages
    • Shows you the status of the printer & if there is more than one active status it will switch between them 
      • Example: ‘Tray 3 empty’ and ‘Ready’ might show alternately, meaning the printer is ready but tray 3 is empty as well
  • Pause OR Cancel
    • If a job is coming in or a job is stuck in the printer memory cancel it with this button. (This is the best way to cancel a job)
    • If no job is being printed this pauses the printer & the screen will clearly say paused.
      • (DON’T PAUSE THE PRINTER)If a student paused it you press cancel to un-pause and allow it to print again.
  • Languages
    • If you see the printer panel in French press this button and select English. (I would have disabled this button if I could!)
  • Warnings & Errors
    • This Icon shows as a yellow triangle if there is a normal issue like an empty tray BUT the icon shows as a red square when there is something you need to do to allow the printer to continue printing
    • Press this button and instructions will show to help you resolve the problem (see Options OR Instructions below) 
  • Options OR Instructions
    • Options from the home screen are mostly locked by a password and also mostly redundant to information that shows in Messages
    • Instructions that show in this area are very useful; when there is an error it will tell you what to do with animated pictures and text to walk you through the solution.
      • You need to use the Page Down button to read through these instructions.

Loading Paper

NOTETray 1 is the custom paper feed located on the right side of the printer. We NEVER use that on the big public printers . If students need to use custom paper they MUST use the quick print station. 

  • We try not to add paper until all trays are empty but don’t leave a printer very low on paper when you leave for the night. Make sure at least one upper tray is full. This keeps paper from getting old and reduces the likelihood of paper jams.
  • Only use our printer paper in the public printers. 
  • Never fill paper above the dark plastic wedge on the right side of the tray (See Image Below)
  • When refilling paper try not to move the paper guide size. If the guides are not in the exact correct position the printer will not print.
    • The tray sizing sliders must always be set to Letter – or 8.5 by 11 – before closing the tray

Not moving the guides when refilling the paper decreases the chances for this to occur. Follow the steps below. (See Image and video below)

  • Hold the paper tightly at one side so the stack stays even
  • Fan your thumb through all the pages on the other side to put air between the pages
  • Hold the stack from the middle letting the top and bottom edges to sag down into the tray
  • Drop it into the tray

Loading trays

Watch this awesome video Gary made for you to see it in action:


How to tell when to change the cartridge

The printer warns you when the cartridge is getting low but it is not very helpful. Go to the printers Supplies Status web page and check 3 things to know if it is OK to change the cartridge.

Any 2 out of the 3 following indicators must be TRUE before you change the printer cartridge:

  1. There must be more than 34,500 pages printed with the cartridge 
  2. The ink percentage in the status page must say 0% or Unknown 
  3. The print job quality currently printing is showing streaking or other poor quality issues

printer web page



  • Open the front of the printer and turn down the big green handle from horizontal all the way to vertical
  • Slide the cartridge out using its blue handle
  • To slide in the new Cartridge line up the hook on its top back edge with the guide in the printer
  • Slide it all the way back until it stops
  • Then push the button the the handle and turn the it up until it’s horizontal again (this is how the cartridge locks into place)
    • If the handle does not turn back to a horizontal position the cartridge is probably not in all the way
      • Turn the handle all the way down again to take the cartridge out and reinsert it

Loading Cartridge

Clearing Paper Jams

TIPS: Before you start

  • Press Warning/Error icon on the panel to get instructions if they are not showing – this will show you where the printer feels the jam so you know where to start
  • There are green knobs/buttons on the printer to indicate what you can open and move to look for the jam. LOOK FOR THE GREEN – IT’S SAFE
  • Always pull stuck paper slowly and carefully as possible so it doesn’t rip – If small pieces are left behind it will continue to jam
  • You must power off the printer if you need remove the duplexer tray – located on the left side of the printer
  • Never remove the fuser but you can open the fuser flap to get paper if needed (its green)

Places to look to remove a jam (see pictures below to identify printer part locations):

  • Right side doors – check every spot inside  
    • leave the right side door open until you are done looking
  • Remove the toner cartridge to find any pages stuck underneath it
    • There is a green knob there, spin it to move hidden or stuck pages into view
  • Left side door – look in the fuser flap and other visible spots
    • Don’t remove the Duplex Tray unless there are repeated jams! Be careful in this door – the FUSER IS HOT
  • Every paper tray to look for stuck pages
    • Above tray 4 there is a green button that opens a flap – look for stuck pages
      • Make sure the flap gets closed before closing the tray or it will be stuck open

inside the right door

Behind tray 4 transfer flap button

Repeated jams

  • If printer jams repeat 3 or more times in a row POWER THE PRINTER OFF and search every stuck paper location in this guide including removing the Duplex tray BUT Never Remove Fuser – it is hot
  • Doing this with the power off lets the printer cool down and gives you time to search every spot on the printer  
  • If the problem does not go away put up an official “out of order” sign on all sides of the printer

Report repeated jams on the Library tech help form. Let us know on the form whether the problem has been fixed by you or if you had to put up out of order signs. 

*Feel free to get one of us from the tech office for help when trying to find the jam – if we are here

Warnings at left door


Dont forget to report ANY printer issue that remains unresolved on the Library Tech Help Form

Web Form:   

Modified 2023-06-20